If you fall into one of these categories please feel free to request your refund:
  • Our product has design faults and server downs preventing you to use it properly
  • Our product did not answer the description as advertised
  • You can provide an objective account of why the product did not work for you.
  • You make the request for a refund within 3 days of your purchase.
We reserve the right to request more specific information and documents to prove your right to get refund.

If you make a mistake processing your payment, we will reverse the credit card charges immediately. Please examine your receipt carefully to ensure that you paid what you intended and notify us IMMEDIATELY if there is a mistake.

Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

Adult Empire reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on Adult Empire sites. You agree to periodically review our Web sites, including the current version of our Refund Policy. Our refund policy is made available on our Web sites. It is your obligation to review our refund policy for any such revisions.